Returns & Exchange

At Ninth Hall, we want you to be satisfied with your purchase. This Returns & Exchange Policy explains the process for requesting a return or exchange for items purchased through our website.

Website: https://ninthhallusa.store/
Email: [email protected]

1. Return Eligibility

To request a return, please contact us within 30 days of receiving your order.

To be eligible for a return, items should generally meet the following conditions:

  • Items must be unused and unworn.
  • Items must be returned in their original condition.
  • Original tags and packaging should be included, where applicable.
  • Proof of purchase or an order number must be provided.

Certain items may be excluded from returns where permitted by applicable law. Any exclusions will be communicated to customers as appropriate.

2. How to Request a Return

To initiate a return, follow these steps:

  1. Email us at [email protected].
  2. Include your order number and the reason for your return.
  3. Wait for our instructions before shipping the item back.
  4. Package the item securely and follow the return instructions provided by our customer service team.

Please do not send items to an address that has not been confirmed by our team.

3. Exchange Policy

If you would like to exchange an item for a different size, color, or eligible product, please contact us by email.

Exchanges are subject to product availability. If the requested replacement is unavailable, we will discuss the available options with you.

Returned items must meet the applicable return conditions before an exchange can be approved.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at [email protected].

Please include:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the item, where possible.

We will review your request and work with you to determine an appropriate solution, which may include a replacement, exchange, or refund, depending on the circumstances and applicable law.

5. Return Shipping Costs

Unless otherwise stated or required by applicable law, customers may be responsible for return shipping costs for returns due to personal preference, sizing, or other non-defective reasons.

If an item arrives damaged, defective, or incorrect, we will review the circumstances and provide appropriate return shipping instructions.

Original shipping fees may not be refundable unless required by applicable law or otherwise stated in our policy.

6. Refunds After Returns

Once we receive and inspect your returned item, we will notify you whether your return has been approved.

Approved refunds will generally be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Please allow additional time for the refund to appear in your account after it has been processed.

7. Items That May Not Be Eligible for Return

Items that have been worn, washed, damaged through customer use, or returned without required components may not qualify for a return, except where applicable law provides otherwise.

For hygiene or other legitimate reasons, certain products may have additional return restrictions where permitted by law.

Nothing in this section limits any mandatory consumer rights.

8. Cancellations

If you need to cancel an order, contact us as soon as possible at [email protected].

We will try to accommodate cancellation requests before an order is processed or shipped. Once an order has been dispatched, cancellation may no longer be possible, and you may need to follow the return process.

Any statutory cancellation rights that apply to your purchase remain unaffected.

9. Policy Changes

Ninth Hall reserves the right to update this Returns & Exchange Policy when necessary. Changes will be posted on this page with an updated effective date.

The policy applicable to your order will be interpreted in accordance with applicable law, including any mandatory consumer protections.

10. Contact Us

If you have questions about returns, exchanges, or refunds, please contact us:

Business Name: Ninth Hall
Website: https://ninthhallusa.store/
Email: [email protected]