At Ninth Hall, we want to provide a clear and convenient shopping experience. This Refund & Cancellation Policy explains when you may cancel an order and how refunds are handled.
1. Order Cancellation
If you need to cancel an order, please contact us as soon as possible after placing it.
Email: [email protected]
Please include your order number and the reason for cancellation.
We will make reasonable efforts to process cancellation requests received before the order has been shipped. However, we cannot guarantee cancellation once an order has entered processing or has already been shipped.
If your cancellation is approved before shipment, we will process a refund to the original payment method where possible.
2. Cancellation After Shipment
Once an order has been shipped, it generally cannot be cancelled.
If you no longer want an order that has already been shipped, you may need to receive the package and request a return according to our Returns & Exchange Policy.
Return shipping charges may apply unless the return is due to an incorrect, damaged, or defective item.
3. Refund Eligibility
You may be eligible for a refund when:
- An eligible order is successfully cancelled before shipment.
- A returned item meets the requirements of our Returns & Exchange Policy.
- You receive an incorrect, damaged, or defective product and the return or refund is approved.
Items that have been worn, washed, altered, damaged through customer use, or returned without required tags may not qualify for a refund.
4. Refund Process
Once an approved return is received and inspected, we will notify you about the status of your refund.
If your refund is approved, the amount will be returned to the original payment method where possible.
The time required for a refund to appear in your account may vary depending on your bank, card issuer, payment provider, or other financial institution.
5. Shipping Costs
Original shipping charges may not be refundable unless required by applicable law or the issue was caused by an error on our part.
For approved returns that are not related to an incorrect, damaged, or defective item, the customer may be responsible for return shipping costs.
6. Damaged or Incorrect Orders
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
Send an email to [email protected] with:
- Your order number
- A description of the problem
- Clear photos of the item and packaging
We will review your request and, where appropriate, offer a replacement, refund, or another suitable solution.
7. Refunds for Unavailable Products
If we are unable to fulfill an order because a product is unavailable, we may cancel the affected item or the entire order.
If payment has already been received for a cancelled item, we will arrange an appropriate refund.
8. Duplicate or Incorrect Orders
If you accidentally place the same order more than once, contact us immediately.
We will try to cancel the duplicate order if it has not yet been processed or shipped. Once an order has shipped, our standard return policy may apply.
9. Late or Missing Refunds
If you have been notified that your refund has been processed but it has not appeared in your account, first check your bank or payment account.
You may also contact your payment provider or bank to confirm the status of the transaction.
If you still need assistance, contact us at [email protected].
10. Changes to This Policy
Ninth Hall may update this Refund & Cancellation Policy from time to time.
Any changes will be posted on this page, along with an updated Last Updated date.
We recommend reviewing this page periodically for the latest information.
11. Contact Us
If you have any questions about refunds or order cancellations, please contact us.
Ninth Hall
Email: [email protected]
Website: ninthhallusa.store